Frequently asked questions
Can't find your answer? Write to us, we reply quickly.
Getting started
01How long does it take to get started with Apotheca?
Most pharmacies are up and running within a few days. Our team helps with migrating existing data and training your staff.
02Can my current data be imported?
In most cases, yes. Tell us about the system you currently use during your demo so we can figure out the best migration path.
03Do I need special hardware?
Apotheca runs from a web browser, with nothing to install. Your existing checkout hardware (scanner, receipt printer) usually keeps working.
How it works
01Can I manage several pharmacies from one account?
Yes, the Network plan lets you manage multiple pharmacies from a single account, with distinct roles and permissions per site.
02How does the pharmacy network work?
You can list surplus stock or products nearing expiry, and browse listings from other pharmacies to exchange or buy what you're missing.
03Can I manage my team and their access?
Yes. You define roles with precise permissions per module, and track attendance and activity for every staff member.
Security & support
01How is my data secured?
Access is protected by two-factor authentication, per-module roles, and a searchable log of logins and activity at any time.
02What support is available if something goes wrong?
A support ticket system is built into the platform, with priority support for Pro and Network plans.
Apotheca
Have another question?
Our team is available to answer any question about Apotheca and how it works.